People of Determination Taxi

Transportation Using People of Determination Taxi

Travel with ease in our specially designed, comfort-first taxis.

People of Determination Taxi

Description

People of Determination Taxi service is really a 'Special Wheel for a Special Need'. The highly sophisticated vehicle is equipped and designed with travel comfort in mind. It can be reserved via the Dispatch Centre for all your destination needs within the UAE. These vehicles can be distinguished not only by their size and red roof top but by their universal special needs blue icon logo placed on the side passenger doors and back window. 

Eligibility

All individuals with special need (People of Determination) are eligible to benefit from this service.

Required Documents

This service requires the customer to furnish their SANAD Card issued by Community Development Authority (CDA-Dubai) and the Ministry of Community Development.

Service Fees

DTC APP/Call Center/Street Hail

  • Base Fare - AED 8
  • Per KM Rate - AED 2.23

Ports

  • Base Fare - AED 25
  • Per KM Rate - AED 2.23

DTC offers a 50% discount for customers who hold the SANAD card issued by Community Development Authority (CDA-Dubai) and Ministry of Community Development.

Payment Methods

  • Cash
  • Card

Average Processing Time

  • DTC Mobile Application - DTC App - As per displayed ETA
  • Call Center - DTC Call Center - As per the booking time or ETA (as applicable) 
  • Street Hail - Roads in Dubai - Instantly
  • Ports - Dubai Airports (T1,2,3 & DWC) & Port Rashid - Instantly

Average Delivery Time

Instantly

Service Delivery Channel

DTC Mobile Application

  • DTC App

Call Center

  • 24/7 DTC Call Center through +971 4 2080190/ 80088088

Street Hail

  • Roads in Dubai

Ports

  • Dubai Airport (T1,2,3 & DWC) & Port Rashid

Customer Care Channel

Website

Mobile Application

  • DTC App
  • S'hail App
  • Careem App

Call Centers

  • DTC Call Centre
  • RTA Call Centre

Exclusive Locations

  • Hatta
  • Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

  • DTC Social Media Platforms, RTA Social Media Platforms

Offices

  • DTC Customer Happiness Office
  • RTA Customer Happiness Offices

Government Platforms

  • Smart MAJLIS
  • 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

Process

DTC Mobile Application

  • The customer logs in to the app using his username and password.
  • The customer selects Booking a Taxi Vehicle service.
  • The customer enters the required details (his current location and the location he wants to reach).
  • The taxi heads to the customer’s location.

Call Center

  • The customer contacts the Call Centre on +971 4 2080190/ 80088088.
  • The customer requests to book a People of Determination Taxi vehicle along with their vehicle preference (with or without lift).
  • The taxi vehicle heads to the customer’s location.

Street Hail

  • The customer waits on the road (in safe zones) until a taxi pass.

Ports

  • The customer heads to the taxi stand location in the Dubai airports.
  • The customer takes the taxi allotted to them by the Controller as per their needs.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

People of Determination Vehicle with or without wheelchair lift (depending on customer request).

Terms and Conditions

  • The customer is not allowed to eat or drink in the vehicle.
  • The customer is not allowed to smoke in the vehicle.
  • The customer is not allowed to have a pet inside the vehicle.
  • The customer is responsible for his personal belongings. The service provider is not responsible for loss or damage of their belongings.
  • To book an emergency vehicle for People of Determination, the customer can call +971 4 2080190/ 80088088.

Frequently Asked Questions

What are the ways to book a People of Determination Taxi?

The People of Determination Taxi can be booked via DTC App, DTC Call Center (+971 4 208 0190/ 80088088), Street Hail, Ports & Exclusive Location.

What are the acceptable payment methods for People of Determination Taxi Vehicles service?

The customer can pay for the People of Determination Taxi by cash and card.

What is SANAD Card and how much discount can a customer avail if they have valid SANAD Card?

SANAD card is a smart card issued by the Community Development Authority for people of determination according to the Law No. 3 of 2022 concerning the Protection of the Rights of Persons with Disabilities in the Emirate of Dubai. A customer with valid SANAD Card can avail a 50% discount in People of Determination Taxi Service.

Do taxi drivers accept coupons/company vouchers?

The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC). If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the DTC, for example, if the coupon is issued by DTC, then only DTC vehicles can be used.

Overview

Description

People of Determination Taxi service is really a 'Special Wheel for a Special Need'. The highly sophisticated vehicle is equipped and designed with travel comfort in mind. It can be reserved via the Dispatch Centre for all your destination needs within the UAE. These vehicles can be distinguished not only by their size and red roof top but by their universal special needs blue icon logo placed on the side passenger doors and back window. 

Eligibility

All individuals with special need (People of Determination) are eligible to benefit from this service.

Required Documents

This service requires the customer to furnish their SANAD Card issued by Community Development Authority (CDA-Dubai) and the Ministry of Community Development.

Service Fees

DTC APP/Call Center/Street Hail

  • Base Fare - AED 8
  • Per KM Rate - AED 2.23

Ports

  • Base Fare - AED 25
  • Per KM Rate - AED 2.23

DTC offers a 50% discount for customers who hold the SANAD card issued by Community Development Authority (CDA-Dubai) and Ministry of Community Development.

Payment Methods

  • Cash
  • Card

Average Processing Time

  • DTC Mobile Application - DTC App - As per displayed ETA
  • Call Center - DTC Call Center - As per the booking time or ETA (as applicable) 
  • Street Hail - Roads in Dubai - Instantly
  • Ports - Dubai Airports (T1,2,3 & DWC) & Port Rashid - Instantly

Average Delivery Time

Instantly

Ways to Apply

Service Delivery Channel

DTC Mobile Application

  • DTC App

Call Center

  • 24/7 DTC Call Center through +971 4 2080190/ 80088088

Street Hail

  • Roads in Dubai

Ports

  • Dubai Airport (T1,2,3 & DWC) & Port Rashid

Customer Care Channel

Website

Mobile Application

  • DTC App
  • S'hail App
  • Careem App

Call Centers

  • DTC Call Centre
  • RTA Call Centre

Exclusive Locations

  • Hatta
  • Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

  • DTC Social Media Platforms, RTA Social Media Platforms

Offices

  • DTC Customer Happiness Office
  • RTA Customer Happiness Offices

Government Platforms

  • Smart MAJLIS
  • 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

Service Details

Process

DTC Mobile Application

  • The customer logs in to the app using his username and password.
  • The customer selects Booking a Taxi Vehicle service.
  • The customer enters the required details (his current location and the location he wants to reach).
  • The taxi heads to the customer’s location.

Call Center

  • The customer contacts the Call Centre on +971 4 2080190/ 80088088.
  • The customer requests to book a People of Determination Taxi vehicle along with their vehicle preference (with or without lift).
  • The taxi vehicle heads to the customer’s location.

Street Hail

  • The customer waits on the road (in safe zones) until a taxi pass.

Ports

  • The customer heads to the taxi stand location in the Dubai airports.
  • The customer takes the taxi allotted to them by the Controller as per their needs.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

People of Determination Vehicle with or without wheelchair lift (depending on customer request).

Terms and Conditions

  • The customer is not allowed to eat or drink in the vehicle.
  • The customer is not allowed to smoke in the vehicle.
  • The customer is not allowed to have a pet inside the vehicle.
  • The customer is responsible for his personal belongings. The service provider is not responsible for loss or damage of their belongings.
  • To book an emergency vehicle for People of Determination, the customer can call +971 4 2080190/ 80088088.

FAQs

What are the ways to book a People of Determination Taxi?

The People of Determination Taxi can be booked via DTC App, DTC Call Center (+971 4 208 0190/ 80088088), Street Hail, Ports & Exclusive Location.

What are the acceptable payment methods for People of Determination Taxi Vehicles service?

The customer can pay for the People of Determination Taxi by cash and card.

What is SANAD Card and how much discount can a customer avail if they have valid SANAD Card?

SANAD card is a smart card issued by the Community Development Authority for people of determination according to the Law No. 3 of 2022 concerning the Protection of the Rights of Persons with Disabilities in the Emirate of Dubai. A customer with valid SANAD Card can avail a 50% discount in People of Determination Taxi Service.

Do taxi drivers accept coupons/company vouchers?

The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC). If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the DTC, for example, if the coupon is issued by DTC, then only DTC vehicles can be used.

What People Say
About DTC

Excellent. On time. Safe driving.

Pancham Hariramani

me and my friend ride a taxi from marina to our place we forget that we are riding a taxi as we observe the taxi super clean now and smell fresh and shiny.

Helen Grace Ugalde

Very good service

Arvind Agrawal (aa)‬‏

Impressive initiative by DTC! Leveraging AI to enhance driver performance and optimize service is a forward-thinking approach. Great  DTC for prioritizing safety and efficiency for its customers.

Ata Atayew

"Great reasonable taxi service. I definitely recommend DTC"

Angela Freeman

"Thank you DTC I lost my original apple AirPods Pro and my office and House keys thank to DTC lost and found team that found the itme and give to me safe and sound thank you do give this good service am happy to be UAE resident 🇦🇪"

Usama Khalil

"Luxury vehicle with professional drivers"

Ahmad

"Amazing driver"

Immad Bari

"Best service from best company"

nizarrem

"Drivers are courteous and willing to assist."

Julius (Ilyong da adventurer)

"Their POD taxi initiate is one of its kind. Courteous and friendly drivers. Clean and tidy cars."

Muhammad Azeem Shahid

"Dubai Taxi Corporation (DTC) stands as a testament to Dubai's commitment to offer world-class transportation services to its residents and visitors alike."

Gagan Deep Kataria

Nice service respond on time thanks for your help

Aliahmadbutt Usama

Every time we use DTC app, they reach on time and the driver are Polite.

Ayesha Alswidiy

Excellent. On time. Safe driving.

Pancham Hariramani

me and my friend ride a taxi from marina to our place we forget that we are riding a taxi as we observe the taxi super clean now and smell fresh and shiny.

Helen Grace Ugalde

Very good service

Arvind Agrawal (aa)‬‏

Mashallah very amazing service

Ata Atayew

"Great reasonable taxi service. I definitely recommend DTC"

Angela Freeman

"Thank you DTC I lost my original apple AirPods Pro and my office and House keys thank to DTC lost and found team that found the itme and give to me safe and sound thank you do give this good service am happy to be UAE resident 🇦🇪"

Usama Khalil

"Luxury vehicle with professional drivers"

Ahmad

"Amazing driver"

Immad Bari

"Best service from best company"

nizarrem

"Drivers are courteous and willing to assist."

Julius (Ilyong da adventurer)

"Their POD taxi initiate is one of its kind. Courteous and friendly drivers. Clean and tidy cars."

Muhammad Azeem Shahid

"Dubai Taxi Corporation (DTC) stands as a testament to Dubai's commitment to offer world-class transportation services to its residents and visitors alike."

Gagan Deep Kataria

Nice service respond on time thanks for your help

Aliahmadbutt Usama

Every time we use DTC app, they reach on time and the driver are Polite.

Ayesha Alswidiy