CUSTOMER HAPPINESS CHARTER

OUR COMMITMENT TO YOU

Appreciation
SMART & FLEXIBLE ACCESS SERVICES FOR ALL

Book, track, and pay anytime through Bolt App, offering accessible services for all.

LISTEN icon
WE LISTEN
& ACT

Quick, fair resolution, co-designing improvements with your insights.

PROTECTED icon
YOUR PRIVACY, PROTECTED

Your data is protected under UAE law and global best practices

sustainable icon
COMMITTED TO SUSTAINABILITY

We reduce our impact by using electric/hybrid vehicles, cutting emissions, and promoting a greener future.

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YOUR SAFETY, OUR PRIORITY

With trained drivers, well-maintained vehicles, and regular safety checks we ensure your safety

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ON TIME, EVERY TIME

Reliable, on-time service, minimal disruption, improved by your feedback.

RESPECT
RESPECT & COURTESY, ALWAYS

Respectful, courteous service, every journey, every time.

JOURNEY
ONE JOURNEY, SEAMLESS TOGETHER

We partner with government and industry for a unified experience.

YOUR ROLE IN A SMOOTH RIDE

Appreciation
Kindness, appreciation and respect towards our drivers & staff is always appreciated.
Channels
Contact us through official DTC channels for help or complaints.
accurate
Share accurate booking & contact details and replying to trip messages.
Feedback
Share your feedback and recognise great service when you see it.
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Use the taxi and Bolt app responsibly by following service guidelines.