Families and Ladies Taxi

Families and Ladies Taxi Service

Enjoy peace of mind with our female-driven, family-friendly taxis.

Families and Ladies Taxi

Description

Families and Ladies Taxi is a dedicated service to the special ones in our lives driven by female drivers. This spacious taxi is exclusive to ladies and families of all nationalities and can be reserved via the S’hail App or picked-up at Dubai International Airport, various Hospitals and/or shopping malls (upon availability). This service can be distinguished from other taxis by the vehicle’s Pink Roof Top.

Eligibility

All families and ladies are eligible to benefit from this service.

Required Documents

This service has no required documents.

Service Fees

RTA Smart Mobile Application

  • Base Fare - AED 12
  • Per KM Rate 2.09

Street Hail

  • Daytime Base Fare - AED 5 
  • Daytime Per KM Rate - AED 2.21
  • Nighttime Base Fare - AED 5.5
  • Nighttime Per KM Rate - AED 2.21

Ports

  • Base Fare - AED 25
  • Per KM Rate - AED 2.21

Monday to Thursday:

  • Day: 6 AM – 8 AM, 10 AM – 4 PM
  • Peak Hours: 8 AM – 10 AM, 4 PM – 8 PM
  • Night: 10 PM – 6 AM

Friday:

  • Day: 6 AM – 8 AM, 10 AM – 4 PM
  • Peak Hours: 8 AM – 10 AM, 4 PM – 12 AM
  • Night: 12 AM – 6 AM

Saturday and Sunday:

  • Day: 6 AM – 4 PM
  • Peak Hours: 4 PM – 12 AM
  • Night: 12 AM – 6 AM

Payment Methods

  • Cash
  • Credit/Debit Card (Apple pay, Samsung pay, Ali pay & QR code)
  • NOL Card

Average Processing Time

  • RTA Smarts Mobile Application - S'hail - As per displayed ETA
  • Street Hail - Roads in Dubai - Instantly
  • Ports - Dubai Airports (T1,2,3 & DWC) & Port Rashid - Instantly

Average Delivery Time

Instantly

Service Delivery Channel

RTA Smart Mobile Application

  • S'hail

Street Hail

  • Roads in Dubai

Ports

  • Dubai Airport (T1,2,3 & DWC) & Port Rashid

Customer Care Channel

Website

Mobile Application

  • DTC App
  • S'hail App

Call Centers

  • DTC Call Centre
  • RTA Call Centre

Exclusive Locations

  • Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

  • DTC Social Media Platforms

Offices

  • DTC Customer Happiness Section Offices
  • RTA Customer Happiness Service Centers

Government Platforms

  • Smart MAJLIS
  • 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

Process

RTA Smart Mobile Application

  • The customer logs in to the app using his username and password.
  • The customer selects Families and Ladies Taxi service.
  • The customer enters the required details (his current location and the location he wants to reach).
  • The Families and Ladies Taxi heads to the customer’s location

Street Hail

  • The customer waits on the road until a Families and Ladies Taxi pass

Ports

  • The customer heads to the location where vehicles are parked in front of the exit door at all Dubai airports.
  • The customer takes the Families and Ladies Taxi.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

Pink Roof Van Taxi with female driver.

Terms and Conditions

  • This taxi can only be availed by families and ladies.
  • The customer is not allowed to eat or drink in the vehicle.
  • The customer is not allowed to smoke in the vehicle.
  • The customer is not allowed to have a pet inside the vehicle.
  • The customer is responsible for his personal belongings. The service provider is not responsible for any loss or damage.

Frequently Asked Questions

Who can use a Families & Ladies Taxi?

A Families & Ladies Taxi, which is characterized by its Pink Roof, can be used by Ladies and Families of any nationality.

What are the acceptable payment methods for Families & Ladies Taxi service?

The customer can pay in Cash, Credit Cards, NOL card, Apple Pay, Samsung Pay, Alipay, or QR Code payment.

Can 2 customers with 2 different drop-off destinations or locations share the same taxi?

If the 2 customers are friends or family, they can use the vehicle for more than one location, with one fare.

Are multiple pickups and drop-offs allowed?

The passenger has the right to take whoever he wants during the trip and from the place he desires, with one fare, and it is prohibited to restart the counter.

Do taxi drivers accept coupons/company vouchers?

The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC). If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the DTC.

How can I make a complaint, suggestion and/or report a lost item?

You can always call 8009090 or email customers.happiness@dtc.gov.ae where a customer service agent would happily register your complaint. If your case is related to DTC App Services, you may open a ticket through the DTC App itself.

What happens after I submit my complaint?

Your complaint would be sent to an officer who would investigate and acknowledge within 24 hours. You may be contacted during the investigation process to learn more about the issue, if necessary.

What information do I need prior to reporting an issue?

The best way to ensure proper reporting is to keep your trip’s receipt since it will have all the basic required information, which your customer services representative will need to log during the call. This basic information includes Trip Date, Pick-Up Location & Time, Drop-Off Location & Time, Vehicle Side/Plate Number, Total Fare Paid as per the Meter.

How can I report a lost item?

You may call RTA Call Center 8009090 or send an email to ask@rta.ae in case the item is lost in a taxi / limousine. DTC App customers may report through the respective App itself.

How can I request a fare receipt?

You may contact us through one of the below channels after sharing your trip details: • RTA Call Center: 8009090 • Email: ask@rta.ae / customers.happiness@dtc.gov.ae • Website: DubaiTaxi.ae • social media: @DTCUAE • DTC App customers may report through the respective App itself.

Overview

Description

Families and Ladies Taxi is a dedicated service to the special ones in our lives driven by female drivers. This spacious taxi is exclusive to ladies and families of all nationalities and can be reserved via the S’hail App or picked-up at Dubai International Airport, various Hospitals and/or shopping malls (upon availability). This service can be distinguished from other taxis by the vehicle’s Pink Roof Top.

Eligibility

All families and ladies are eligible to benefit from this service.

Required Documents

This service has no required documents.

Service Fees

RTA Smart Mobile Application

  • Base Fare - AED 12
  • Per KM Rate 2.09

Street Hail

  • Daytime Base Fare - AED 5 
  • Daytime Per KM Rate - AED 2.21
  • Nighttime Base Fare - AED 5.5
  • Nighttime Per KM Rate - AED 2.21

Ports

  • Base Fare - AED 25
  • Per KM Rate - AED 2.21

Monday to Thursday:

  • Day: 6 AM – 8 AM, 10 AM – 4 PM
  • Peak Hours: 8 AM – 10 AM, 4 PM – 8 PM
  • Night: 10 PM – 6 AM

Friday:

  • Day: 6 AM – 8 AM, 10 AM – 4 PM
  • Peak Hours: 8 AM – 10 AM, 4 PM – 12 AM
  • Night: 12 AM – 6 AM

Saturday and Sunday:

  • Day: 6 AM – 4 PM
  • Peak Hours: 4 PM – 12 AM
  • Night: 12 AM – 6 AM

Payment Methods

  • Cash
  • Credit/Debit Card (Apple pay, Samsung pay, Ali pay & QR code)
  • NOL Card

Average Processing Time

  • RTA Smarts Mobile Application - S'hail - As per displayed ETA
  • Street Hail - Roads in Dubai - Instantly
  • Ports - Dubai Airports (T1,2,3 & DWC) & Port Rashid - Instantly

Average Delivery Time

Instantly

Ways to Apply

Service Delivery Channel

RTA Smart Mobile Application

  • S'hail

Street Hail

  • Roads in Dubai

Ports

  • Dubai Airport (T1,2,3 & DWC) & Port Rashid

Customer Care Channel

Website

Mobile Application

  • DTC App
  • S'hail App

Call Centers

  • DTC Call Centre
  • RTA Call Centre

Exclusive Locations

  • Dubai Airports (T1,2,3 & DWC) and Port Rashid

Social Media

  • DTC Social Media Platforms

Offices

  • DTC Customer Happiness Section Offices
  • RTA Customer Happiness Service Centers

Government Platforms

  • Smart MAJLIS
  • 04.gov (The unified interactive platform between Dubai Government and its Customers)

Email

Service Details

Process

RTA Smart Mobile Application

  • The customer logs in to the app using his username and password.
  • The customer selects Families and Ladies Taxi service.
  • The customer enters the required details (his current location and the location he wants to reach).
  • The Families and Ladies Taxi heads to the customer’s location

Street Hail

  • The customer waits on the road until a Families and Ladies Taxi pass

Ports

  • The customer heads to the location where vehicles are parked in front of the exit door at all Dubai airports.
  • The customer takes the Families and Ladies Taxi.

Validity

From the time of requesting the service until the end of the journey and payment for service.

Service Outcome

Pink Roof Van Taxi with female driver.

Terms and Conditions

  • This taxi can only be availed by families and ladies.
  • The customer is not allowed to eat or drink in the vehicle.
  • The customer is not allowed to smoke in the vehicle.
  • The customer is not allowed to have a pet inside the vehicle.
  • The customer is responsible for his personal belongings. The service provider is not responsible for any loss or damage.

FAQs

Who can use a Families & Ladies Taxi?

A Families & Ladies Taxi, which is characterized by its Pink Roof, can be used by Ladies and Families of any nationality.

What are the acceptable payment methods for Families & Ladies Taxi service?

The customer can pay in Cash, Credit Cards, NOL card, Apple Pay, Samsung Pay, Alipay, or QR Code payment.

Can 2 customers with 2 different drop-off destinations or locations share the same taxi?

If the 2 customers are friends or family, they can use the vehicle for more than one location, with one fare.

Are multiple pickups and drop-offs allowed?

The passenger has the right to take whoever he wants during the trip and from the place he desires, with one fare, and it is prohibited to restart the counter.

Do taxi drivers accept coupons/company vouchers?

The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC). If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the DTC.

How can I make a complaint, suggestion and/or report a lost item?

You can always call 8009090 or email customers.happiness@dtc.gov.ae where a customer service agent would happily register your complaint. If your case is related to DTC App Services, you may open a ticket through the DTC App itself.

What happens after I submit my complaint?

Your complaint would be sent to an officer who would investigate and acknowledge within 24 hours. You may be contacted during the investigation process to learn more about the issue, if necessary.

What information do I need prior to reporting an issue?

The best way to ensure proper reporting is to keep your trip’s receipt since it will have all the basic required information, which your customer services representative will need to log during the call. This basic information includes Trip Date, Pick-Up Location & Time, Drop-Off Location & Time, Vehicle Side/Plate Number, Total Fare Paid as per the Meter.

How can I report a lost item?

You may call RTA Call Center 8009090 or send an email to ask@rta.ae in case the item is lost in a taxi / limousine. DTC App customers may report through the respective App itself.

How can I request a fare receipt?

You may contact us through one of the below channels after sharing your trip details: • RTA Call Center: 8009090 • Email: ask@rta.ae / customers.happiness@dtc.gov.ae • Website: DubaiTaxi.ae • social media: @DTCUAE • DTC App customers may report through the respective App itself.

What People Say
About DTC

Excellent. On time. Safe driving.

Pancham Hariramani

me and my friend ride a taxi from marina to our place we forget that we are riding a taxi as we observe the taxi super clean now and smell fresh and shiny.

Helen Grace Ugalde

Very good service

Arvind Agrawal (aa)‬‏

Impressive initiative by DTC! Leveraging AI to enhance driver performance and optimize service is a forward-thinking approach. Great  DTC for prioritizing safety and efficiency for its customers.

Ata Atayew

"Great reasonable taxi service. I definitely recommend DTC"

Angela Freeman

"Thank you DTC I lost my original apple AirPods Pro and my office and House keys thank to DTC lost and found team that found the itme and give to me safe and sound thank you do give this good service am happy to be UAE resident 🇦🇪"

Usama Khalil

"Luxury vehicle with professional drivers"

Ahmad

"Amazing driver"

Immad Bari

"Best service from best company"

nizarrem

"Drivers are courteous and willing to assist."

Julius (Ilyong da adventurer)

"Their POD taxi initiate is one of its kind. Courteous and friendly drivers. Clean and tidy cars."

Muhammad Azeem Shahid

"Dubai Taxi Corporation (DTC) stands as a testament to Dubai's commitment to offer world-class transportation services to its residents and visitors alike."

Gagan Deep Kataria

Nice service respond on time thanks for your help

Aliahmadbutt Usama

Every time we use DTC app, they reach on time and the driver are Polite.

Ayesha Alswidiy

Excellent. On time. Safe driving.

Pancham Hariramani

me and my friend ride a taxi from marina to our place we forget that we are riding a taxi as we observe the taxi super clean now and smell fresh and shiny.

Helen Grace Ugalde

Very good service

Arvind Agrawal (aa)‬‏

Mashallah very amazing service

Ata Atayew

"Great reasonable taxi service. I definitely recommend DTC"

Angela Freeman

"Thank you DTC I lost my original apple AirPods Pro and my office and House keys thank to DTC lost and found team that found the itme and give to me safe and sound thank you do give this good service am happy to be UAE resident 🇦🇪"

Usama Khalil

"Luxury vehicle with professional drivers"

Ahmad

"Amazing driver"

Immad Bari

"Best service from best company"

nizarrem

"Drivers are courteous and willing to assist."

Julius (Ilyong da adventurer)

"Their POD taxi initiate is one of its kind. Courteous and friendly drivers. Clean and tidy cars."

Muhammad Azeem Shahid

"Dubai Taxi Corporation (DTC) stands as a testament to Dubai's commitment to offer world-class transportation services to its residents and visitors alike."

Gagan Deep Kataria

Nice service respond on time thanks for your help

Aliahmadbutt Usama

Every time we use DTC app, they reach on time and the driver are Polite.

Ayesha Alswidiy