Your Everyday Dubai Taxi Transportation
Navigate Dubai effortlessly with our reliable and ubiquitous taxi service.
Description | These services can be used by all customers. The Regular Taxi Service with red roofs and commercial advertisements on the doors and back and easily recognizable and available in all locations across Dubai. This excellent service is available to travel to other Emirates as well and is accessible 24 hours a day, 7 days a week. Customers can access this service through Street Hailing (taxis will only stop in safe areas) and through partner applications like S’hail and Careem. |
Eligibility | All individuals are eligible to benefit from this service. |
Required Documents | No documents are required to access this service |
Service Fees | RTA Smart Mobile Application (S’hail)
RTA Partner Mobile Application (Careem)
Street Hail
Exclusive Location
Monday to Thursday:
Friday
Saturday and Sunday:
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Payment Method |
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Average Processing Time
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Average Delivery Time |
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Service Delivery ChannelRTA Smart Mobile Application
RTA Partner Mobile Application
Street Hail
Exclusive Location
| Customer Care ChannelWebsite
Mobile Application
Call Centers
Exclusive Locations
Social Media
Offices
Government Platforms
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Process | RTA Smart Mobile Application/RTA Partner Mobile Application
Street Hail
Exclusive Location
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Validity | From the time of requesting the service until the end of the journey and payment for service. |
Service Outcome | Red Roof Commission Taxi with driver. |
Terms and Conditions |
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Frequently Asked Questions
What are the acceptable payment methods for Transport Using Taxi Vehicles service?
The customer can pay in Cash, Credit Cards, NOL card, Careem Pay, Apple Pay, Samsung Pay, Alipay, or QR Code payment.
Can 2 customers with 2 different drop-off destinations or locations share the same taxi?
If the 2 customers are friends or family, they can use the vehicle for more than one location, with one fare.
Are multiple pickups and drop-offs allowed?
The passenger has the right to take whoever he wants during the trip and from the place he desires, with one fare, and it is prohibited to restart the counter.
Do taxi drivers accept coupons/company vouchers?
The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC). If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the DTC.
How can I make a complaint and suggestion?
You can always call 8009090 or email customers.happiness@dtc.gov.ae where an RTA customer service agent would happily register your complaint. If your case is related to DTC App Services, you may open a ticket through the DTC App itself.
What happens after I submit my complaint?
Your complaint would be sent to an officer who would investigate and acknowledge within 24 hours. You may be contacted during the investigation process to learn more about the issue, if necessary.
What information do I need prior to reporting an issue?
The best way to ensure proper reporting is to keep your trip’s receipt since it will have all the basic required information, which your customer services representative will need to log during the call. This basic information includes Trip Date, Pick-Up Location & Time, Drop-Off Location & Time, Vehicle Side/Plate Number, Total Fare Paid as per the Meter and or driver details.
How can I report a lost item?
You may call RTA Call Center 8009090 or send an email to ask@rta.ae in case the item is lost in a taxi / limousine. DTC App customers may report through the respective App itself.
How can I request a fare receipt?
You may contact us through one of the below channels after sharing your trip details: this basic information includes Trip Date, Pick-Up Location & Time, Drop-Off Location & Time, Vehicle Side/Plate Number, Total Fare Paid as per the Meter and or driver details: • RTA Call Center: 8009090 • Email: ask@rta.ae / customers.happiness@dtc.gov.ae • Website: DubaiTaxi.ae • Social Media: @DTCUAE • DTC App customers may report through the respective App itself.
How can I book a Taxi?
A customer can book a Taxi via the Careem App, S’hail App or hail a red roof taxi on the streets of Dubai (in safe zones).
What People Say
About DTC
Excellent. On time. Safe driving.
me and my friend ride a taxi from marina to our place we forget that we are riding a taxi as we observe the taxi super clean now and smell fresh and shiny.
Very good service
Impressive initiative by DTC! Leveraging AI to enhance driver performance and optimize service is a forward-thinking approach. Great DTC for prioritizing safety and efficiency for its customers.
"Great reasonable taxi service. I definitely recommend DTC"
"Thank you DTC I lost my original apple AirPods Pro and my office and House keys thank to DTC lost and found team that found the itme and give to me safe and sound thank you do give this good service am happy to be UAE resident 🇦🇪"
"Luxury vehicle with professional drivers"
"Amazing driver"
"Best service from best company"
"Drivers are courteous and willing to assist."
"Their POD taxi initiate is one of its kind. Courteous and friendly drivers. Clean and tidy cars."
"Dubai Taxi Corporation (DTC) stands as a testament to Dubai's commitment to offer world-class transportation services to its residents and visitors alike."
Nice service respond on time thanks for your help
Every time we use DTC app, they reach on time and the driver are Polite.
Excellent. On time. Safe driving.
me and my friend ride a taxi from marina to our place we forget that we are riding a taxi as we observe the taxi super clean now and smell fresh and shiny.
Very good service
Mashallah very amazing service
"Great reasonable taxi service. I definitely recommend DTC"
"Thank you DTC I lost my original apple AirPods Pro and my office and House keys thank to DTC lost and found team that found the itme and give to me safe and sound thank you do give this good service am happy to be UAE resident 🇦🇪"
"Luxury vehicle with professional drivers"
"Amazing driver"
"Best service from best company"
"Drivers are courteous and willing to assist."
"Their POD taxi initiate is one of its kind. Courteous and friendly drivers. Clean and tidy cars."
"Dubai Taxi Corporation (DTC) stands as a testament to Dubai's commitment to offer world-class transportation services to its residents and visitors alike."
Nice service respond on time thanks for your help
Every time we use DTC app, they reach on time and the driver are Polite.
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