FAQs
 
 
 
 
 
 
 
 
 
 
NAVIGATION

FAQs

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Booking a Taxi
Our taxis are available 24 hrs/ 7days a week operating from within the emirate of Dubai. You can simply hire a taxi by: Flagging to the taxi from on the road Calling our dispatch centre at +971-4-2080808 Or you can send an email to: dispatch@dtc.gov.ae Note: You don’t need to book a taxi from the airport, since our taxis are available there on the basis of First Come First Served 24 hrs/ 7days a week.
ou don’t have to book a taxi from the airport, since our taxis are available there on the basis of First Come First Served, 24 hrs/ 7days a week. Once you arrive from your trip, please proceed to the queue, and our employees will be glad to assist you, to provide you with the service you may wish to have.
Because you don’t have to book a taxi from the airport, since our taxis are available there on the basis of First Come First Served, 24 hrs/ 7days a week. Once you arrive from your trip, please proceed to the queue, and our employees will be glad to assist you, to provide you with the service you may wish to have.
Our taxis operations are limited to pick customers only from within the Emirates of Dubai, to any location within UAE. This is based on mutual agreements with other Emirates, as there are local services within their emirates.
Complaints, Suggestions and Report Lost Items
Register: you need to register your profile with us, if you are already registered you can simply move to step 2. - Log your case: log in to your account, select your case type and fill the form completely. Alternatively, you can always call 800 90 90 where an RTA customer service agent would register your complaint.
The best way to ensure proper reporting is to keep your taxi trip receipt since it will have all below information which your customer services representative will need to log-in in your call. Vehicle side number (made up of 1 letter and 3 numbers) Total fare paid Journey start time Journey end time Pick-up location Drop location Driver’s name (if possible) Driver’s number (if possible) Vehicle plate number (yellow in color and located on the exterior back bumper of the vehicle)
You would receive an acknowledgement within 24 hours and your case will be resolved within 7 working days. You can always check the status of your case by logging to your account.
Your complaint would be sent to an investigation officer at DTC (DTC does not investigate complaints made on other Franchise Taxi companies i.e. non red cap taxi roof) who would conduct an investigation with the driver. You maybe contacted for more information during the investigation should the need for more information. Guilty Drivers are prosecuted according to DTC Drivers’ Policy.
You can always issue a grievance by re-logging another complaint in which the decision will be restudies by DTC upper management.
Regretfully, we will not accept any complaint, suggestion and/or a lost item reporting via email sine logging, tracking and following-up is not reliable.
Fare & Fare Calculation
Fare amount depends on several factors, including the charges for waiting time, which is activated when the vehicle is in a waiting mode (e.g. traffic jam, traffic light, etc). As this factor isn’t predictable and it is significant to the fare amount we cannot provide any estimate to the fare amount for your trip. Alternatively, we recommend to you to look at our fare structure at this link, also you can estimate the distance between two places by using any of the mapping online tools (e.g. Google Maps, or Wikimapia, etc).
Please click here to see our fare structure.